FAQ - ertmermusic

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Frequently Asked Questions

How long does it take?
All orders are custom made. Orders can take 1-3 weeks to complete depending on the current work load. If I'm running longer than that, I will advise you. At certain times, rush service is available - please feel free to ask.
Production time for any order does not include shipping transit time.

Can you engrave plastic truss rod covers?
No, I can only engrave metal truss rod covers.

Do you do custom work?
Yes, I do custom work.

I don't see my pickguard on your site, what do I do?
You will need to provide your original pickguard, a scan or a tracing.

My guitar / bass doesn't come with a pickguard. Can you make one?
Yes but I will need some pictures of the guitar / bass and some measurements.

Are the black background pickguards available in other colors?
Yes they are.
Will I have to pay customs fees on my order ?
Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, nobody has control over these fees. If you are not familiar with the customs fees in your country, please make sure to check with your local customs office for more information before ordering.

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